Privacy Policy
Effective Date: 06.07.2024
Last Updated: 24.02.2025
1. Introduction
Welcome to Formulator Hub Ltd (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website formulatorhub.com and purchase our digital products or services.
If you have any questions, please contact us at [email protected].
2. Information We Collect
We collect and process the following types of personal information:
2.1 Information You Provide to Us
- Account Information: When you sign up for an account, course, or consultation, we may collect your name, email address, and billing information.
- Payment Information: Payments are processed securely via third-party payment gateways (e.g., Stripe, PayPal). We do not store your payment details.
- Support Requests: If you contact us for support, we may collect details related to your request.
2.2 Automatically Collected Information
When you visit our website, we may collect:
- Cookies & Tracking Data: To enhance your experience, we use cookies and analytics (e.g., Google Analytics, Meta Pixel) to track website traffic and interactions.
- Device & Log Data: IP addresses, browser type, referring pages, and timestamps may be recorded for security and performance monitoring.
3. How We Use Your Information
We use your personal data for the following purposes:
- To process transactions and provide access to digital products/services.
- To manage your account and send important service-related emails.
- To respond to inquiries and provide customer support.
- To improve our website through analytics and user feedback.
- To send marketing emails (only if you have opted in—unsubscribe anytime).
- To personalise and protect digital products. Some digital downloads (e.g., PDFs, e-books) may be watermarked with your name, email address, or order number to prevent unauthorised distribution and ensure security.
We do not sell or share your personal data with third parties for their marketing purposes.
4. Third-Party Services
We use third-party services to process payments, deliver courses, and improve user experience. These may include:
- Payment Providers: Stripe, PayPal (handles secure transactions).
- E-Learning Platform: When purchasing a course, you are redirected to formulatorhub.study, and their privacy policy applies.
- Email Marketing Services: We use Flodesk, Acumbamail for newsletters and promotions (unsubscribe anytime).
These providers have their own privacy policies that govern the handling of your data.
5. Data Security
We take reasonable measures to protect your personal data from unauthorised access, loss, or misuse. However, no online transmission is 100% secure, so we recommend using strong passwords and keeping your login details safe.
6. Your Rights (GDPR & UK Data Protection Law)
If you are in the UK/EU, you have the right to:
✔ Access the personal data we hold about you.
✔ Request correction or deletion of your data.
✔ Withdraw consent for marketing emails anytime.
✔ Request data portability (where applicable).
To exercise your rights, contact us at [email protected].
7. Data Retention
We retain your personal data for as long as necessary to provide services and comply with legal obligations. If you request deletion of your account, we will securely erase your data, except where legally required.
8. Cookies & Tracking Technologies
We use cookies to:
-Improve site functionality and security.
-Analyse website traffic using Google Analytics.
-Provide personalised content and ads (if enabled).
You can manage cookie preferences in your browser settings.
9. Policy Updates
We may update this Privacy Policy from time to time. The latest version will always be available on this page. We will notify you of significant changes via email or website updates.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
📧 Email: [email protected]
🌍 Website: formulatorhub.com
📚 E-Learning Platform: formulatorhub.study
